graph TD %% Text Flow A["📱 Client texts Main Phone Number"] --> B("🤖 AI Should Respond to This Contact?") B -->|" ✅ Yes "| C["⏱️ Pause ~60s"] C --> D["🤖 AI continues conversation with custom info & links"] D --> E["📧 Email notification to business owner"] E --> TC1["✅ Interaction Complete"] B -->|" ❌ No "| F["📧 Email notification to business owner"] F --> G["🖱️ Click dashboard link"] G --> H["⌨️ Type response to client"] H --> TC2["✅ Interaction Complete"] %% Call Flow I["📞 Client calls Main Phone Number"] --> J["📱 Forward to Staff Phone Numbers; Ring Simultaneously"] J --> K("👤 Answered within 12s?") K -->|" ✅ Yes "| CC1["✅ Interaction Complete"] K -->|" ❌ No "| M["🔴 Record Voicemail"] M --> Q["📝 Transcribe call"] Q --> R["📧 Email notification to business owner"] R --> S["🤖 AI sends followup text with custom info & links"] S --> CC2["✅ Interaction Complete"] %% Styling classDef entryPoint fill:#f5f5f5,stroke:#666,stroke-width:2px classDef automated fill:#e8f5e8,stroke:#388e3c,stroke-width:2px classDef decision fill:#fff3e0,stroke:#f57c00,stroke-width:2px classDef email fill:#fff8e1,stroke:#fbc02d,stroke-width:2px classDef manual fill:#e3f2fd,stroke:#1976d2,stroke-width:2px classDef complete fill:#f3e5f5,stroke:#7b1fa2,stroke-width:2px class A,I entryPoint class C,D,J,M,Q,S automated class B,K decision class E,F,R email class G,H manual class TC1,TC2,CC1,CC2 complete

graph TD %% Outbound Call Flow O["📞 Staff member dials Main Phone Number from personal phone"] --> P("🔍 System recognizes staff number?") P -->|" ✅ Yes "| Q["🔧 Special mode enabled"] P -->|" ❌ No "| NF["📞 Follows normal inbound call flow"] Q --> R["⌨️ Staff types *9 code"] R --> S["⌨️ Staff types target number (e.g., 123-555-1234)"] S --> T["📱 System calls target number using Main Phone as Caller ID"] T --> U("👤 Target client answers?") U -->|" ✅ Yes "| V["🔗 Call connected to staff"] U -->|" ❌ No "| W["🔴 Goes to client's voicemail"] V --> OC1["✅ Interaction Complete"] W --> OC2["✅ Interaction Complete"] %% Styling classDef entryPoint fill:#f5f5f5,stroke:#666,stroke-width:2px classDef automated fill:#e8f5e8,stroke:#388e3c,stroke-width:2px classDef decision fill:#fff3e0,stroke:#f57c00,stroke-width:2px classDef email fill:#fff8e1,stroke:#fbc02d,stroke-width:2px classDef manual fill:#e3f2fd,stroke:#1976d2,stroke-width:2px classDef complete fill:#f3e5f5,stroke:#7b1fa2,stroke-width:2px class O entryPoint class Q,T,V,W automated class P,U decision class R,S manual class NF email class OC1,OC2 complete